When a statistic is reported as "plus-or-minus X, 19 times out of 20", it means that 1 time out of 20, the value will not be within plus-or-minus X. (That is, the people who did the survey rolled a d20, and if it came up 20 - or 1; depends on the local rules - they got to make up some other number.) If the results being measured follow a "normal
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